Shipping Policy
Shipping & Delivery Information
At Viola & Vera, we strive to make your shopping experience smooth, transparent, and stress-free. Here’s everything you need to know about how we process and deliver your order.
📦 Average Delivery Time
Once your order is placed, it typically takes 1–3 business days to process.
Most weekday orders are processed within 1 business day, but orders placed on Friday evenings or weekends may take slightly longer.
After processing, your order is shipped and generally arrives within 8–12 business days.
Please note that occasional delays may occur during peak seasons or high-demand periods, but we always work hard to ensure prompt delivery.
🛒 How to Place an Order
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Go to the product page of your choice.
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Click “Add to cart”.
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Review your cart and select “Proceed to checkout”.
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Enter your accurate shipping address and click “Continue to shipping”.
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Verify your shipping details.
✅ Good news: Shipping is always free, with no minimum purchase required.
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Click “Proceed to payment” and choose your preferred method.
🔐 Secure Payment Options
We offer multiple SSL-encrypted, secure payment methods, including:
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Credit & Debit Cards (Visa, Mastercard, AMEX, Maestro)
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PayPal
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Klarna (Buy now, pay later)
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EPS
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Sofort / iDEAL / and other localized gateways
Once your payment is submitted through our secure checkout, you’ll receive a confirmation email. If you face any issues, our support team is ready to assist.
🚚 Shipping Policy
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All orders are shipped free of charge—no hidden fees, no minimum quantity.
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To maintain affordable prices and reduce environmental impact, we may combine shipments when appropriate.
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Occasionally, unforeseen issues (e.g., courier delays, customs clearance, or strikes) may slightly affect delivery times.
⚠️ Note: Once your order has been dispatched, delays caused by third-party couriers are beyond our control. For this reason, refunds cannot be issued due to delivery delays once the parcel is in transit.
If your order is time-sensitive or you have special delivery concerns, don’t hesitate to contact us at:
📩 info@violaandvera.com
We’re always happy to help.