Privacy Policy

Privacy Policy

Last updated: September 15, 2024

This Privacy Policy describes how Viola & Vera ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). The terms "you" and "your" refer to anyone using or interacting with our Services, whether as a customer, visitor, or other user.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do, we will update the "Last updated" date at the top and post the new version on our Site.

Information We Collect and How We Use It

We collect personal information from a variety of sources, depending on how you interact with Viola & Vera.

Information You Provide Directly

  • Contact details such as name, address, phone number, and email.

  • Order details including billing and shipping information, payment confirmation, and product details.

  • Account details like usernames, passwords, and security information.

  • Shopping activity including items viewed, added to cart, purchased, or saved.

  • Customer support communications and any content you provide when contacting us.

Information We Collect Automatically

We may collect information about your interaction with the Site using cookies, pixels, and similar tools. This may include:

  • Device and browser type

  • IP address and location

  • Pages viewed and actions taken on our Site

  • Referral source and interaction time

Information from Third Parties

We may receive information from service providers and partners such as:

  • E-commerce platforms (e.g., Shopify)

  • Payment processors

  • Marketing or advertising providers

  • Analytics services and fulfillment partners

All third-party data is handled in accordance with this policy.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including payment, delivery, and account notifications

  • Provide customer support and respond to inquiries

  • Improve and maintain the Services

  • Communicate with you, including service-related updates and promotions

  • Prevent fraud and ensure security

  • Comply with legal obligations

Marketing Communications

We may use your information to send you promotional messages via email, SMS, or post. You can opt out at any time by following the instructions in those communications.

Cookies

We use cookies to operate and personalize our Site, analyze traffic, and enhance your experience. To learn more about the cookies used through Shopify, visit the Shopify Cookie Policy. You may disable cookies in your browser settings, though this may affect functionality.

Disclosure of Your Information

We may share your personal information with:

  • Service providers (e.g., IT, shipping, payment processing)

  • Marketing and advertising partners

  • Legal authorities if required to comply with law

  • Affiliates or business partners under legitimate interest or contractual needs

  • During business transitions, such as mergers, acquisitions, or restructuring

We do not sell your personal information or use sensitive data without your consent.

User-Generated Content

Any product reviews or content you submit publicly may be visible to others. We are not responsible for personal information you choose to disclose in such content.

Third-Party Links

Our Site may include links to external websites. We are not responsible for the content or privacy practices of third-party platforms.

Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from minors. If you believe a child has shared data with us, please contact us to have it removed.

Security & Retention

We take reasonable measures to protect your information. However, no system is perfectly secure. We recommend not sending sensitive data via unencrypted channels.

We retain data only as long as necessary to fulfill our Services and legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Withdraw consent

  • Restrict or object to processing

  • Receive a copy of your data in portable form

To exercise your rights, contact us at the email below.

International Users

We may transfer your information outside your country. When we do, we use standard safeguards to ensure your information remains protected.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📩 info@violaandvera.com